Summary

Clients 2014–15 2013–14 % change
Unique clients* 85,007 81,400 4%
Preventative services 2014–15 2013–14 % change
Calls to our Legal Help telephone service 114,391 94,151 21%
Matters dealt with by our Legal Help telephone service 133,958 109,327 23%
Matters referred externally 93,676 84,603 11% 
Publications distributed 252,205 399,814 –37%
Community legal education participants 11,215 16,542 –32%
Community legal education sessions 326 444 –27%
Sessions on our website 1,417,123 1,104,264 28%
Early intervention services 2014–15 2013–14 % change
Legal advice, minor assistance and advocacy 48,806 46,178 6%
Family dispute resolution service 2014–15 2013–14 % change
Number of conferences 1,087 1,190 –9%
Duty lawyer services 2014–15 2013–14 % change
In-house duty lawyer services 76,948 65,727 17%
Private practitioner duty lawyer services 6,726 6,217 8%
Casework under grants of legal assistance 2014–15 2013–14 % change
Grants of legal assistance 34,681 33,463 4%
Applications for legal assistance processed by Victoria Legal Aid within 15 days 93% 89% 4%
Clients receiving government benefits 61% 62% –1%
Clients with no income 36% 34% 2% 
In-house grants of legal assistance 11,176 9,760 15% 
Private practitioner grants of legal assistance 23,097 23,270 –1% 
Community legal centre grants of legal assistance 408 433 –6%

Legal aid services provided under the National Partnership Agreement.

Legal aid services identified as output performance measures in the Victorian Budget 2014–15 Budget Paper 3.

* Unique clients are individual clients who accessed one or more of Victoria Legal Aid’s legal services. This does not include people for whom a client–lawyer relationship was not formed, who received telephone, website or in-person information at court or at public counters, or participated in community legal education – we do not create an individual client record for these people.

Financial summary 2014–15
$000		 2013–14
$000		 % change
Income from government 132,262 132,408 –0.1%
Income from the Public Purpose Fund 29,273 25,663 14%
Total income from transactions 166,749 162,222 3%
Total expenses from transactions (155,774) (146,903) 6%
Net result from transactions 10,975 15,319 –28%
Net result for the period 11,006 16,109 –32%
Net cash flow from operating activities 13,411 20,493 –35%
Cash at 30 June 44,235 32,185 38%
Total assets 78,961 67,064 18%
Total liabilities 37,405 36,514 2%
Total equity 41,556 30,550 36%

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